MoveToZero: App para recordarte levantarte y moverte cada hora

Welcome to the MoveToZero Help Center! We are dedicated to helping you establish healthy movement habits and break the sedentary cycle. If you encounter any issues, please refer to the information below.

🔧 Core Mechanism Explained

The core of MoveToZero is the "Sedentary Timer" and the "Zero-Step Challenge."

Set Sedentary Time: You can customize your sitting duration (adjustable on the App home screen or in Settings).
Time's Up!: Once the timer ends, the App will alert you and set a step target (e.g., 100 Steps).
Steps to Zero: You must complete the set number of steps, bringing the on-screen step countdown to zero, for the challenge to be registered as a success.
Early End: If you tap "End Early" before the step count reaches zero, the current challenge will be recorded as a failure.

❓ Frequently Asked Questions (FAQ)

🚶 Step Tracking

Q1: Why is my step count not updating?

A: Please ensure you have granted MoveToZero permission to access "Health" and "Motion & Fitness" data in your iOS settings. The App relies on this data for counting. Also, make sure you carry your phone with you while walking.

Q2: How does the App count my steps?

A: MoveToZero uses the iOS Core Motion framework to obtain highly accurate step data from your device.

⏰ Reminders and Notifications

Q3: I set the sedentary time, but I'm not getting the reminder notification.

A: Please check the following:

Confirm you have allowed MoveToZero to send Notifications.
Check if the App has been force-quit or if you are in Low Power Mode. Please enable Background App Refresh for timely reminders.
Verify your system's Do Not Disturb settings to ensure MoveToZero notifications are allowed.

Q4: Can I change the duration of the sedentary timer?

A: Yes, you can adjust the timer by navigating to the App's Settings screen or using the dedicated area on the Home Screen.

🛡️ Challenges and Achievements

Q5: What is the benefit of completing the step challenge?

A: Each successful challenge helps you interrupt prolonged sitting, increases your daily activity, and builds a record of successes, aiding in healthy habit formation.

Q6: If I stop early but already walked the target steps, does it count as a success?

A: No. Our challenge mechanism requires you to complete the entire "Steps to Zero" process. Ending early means you forfeit the challenge, which is designed to promote commitment and follow-through.

📧 Contact Us

If your question is not addressed in the FAQ or if you need to report a bug, please contact us using the following channels: